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Additional Support
Support
 
Technical Support
 
We want you to be completely satisfied with your purchase, so 
When you purchase a product from AAADictation, we will offer at no extra charge a free installation, configuration and training session by our secure remote access (upon request) and we will keep providing you by unlimited technical support for as long as you own your product. 
 
Here's how it works:
In order to assist our customers, we use Citrix GoToAssist. To initiate a Technical Support session, Simply go to www.fastsupport.com, then type in your name and a 9-digit support key (we'll provide). The Web-support request is then queued for the next available representative. With your permission, the GoToAssist thin-client is downloaded to your computer and instantly one of our IT's begins a remote-support session with you or your staff.

For Customers that need help with their products that’s not purchased from AAADictation, you can purchase a onetime session for $29.95 or a one year support plan for $99.99.

 

Warranty 

All our Pro products are covered for 2 years, The replacement warranty period starts on the date of purchase and runs through the ending date of the manufacturer's warranty . If during the warranty period, your covered product malfunctions for any reason you can send it for repair, click here to print the Repair Request Form. The warranty doesn't cover Loss of or damage to the unit due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating , without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the unit, scratches, abrasions or damage to the body, LCD display or damage to the connectors or cables ).

Customer can request a similar  model loaner for a Refundable Fee while his unit is in service, customer will be responsible for returning the loaner at his expense. contact us for more details 


How do I contact you?
  Please click here for our company contact information.