For Customers that need help with their products that’s not purchased from AAADictation, you can purchase a onetime session for $29.95 or a one year support plan for $99.99.

Warranty 

All our Pro products are covered for 2 years, The replacement warranty period starts on the date of purchase and runs through the ending date of the manufacturer's warranty . If during the warranty period, your covered product malfunctions for any reason you can send it for repair, click here to print the Repair Request Form. The warranty doesn't cover Loss of or damage to the unit due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating , without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the unit, scratches, abrasions or damage to the body, LCD display or damage to the connectors or cables ).

Customer can request a similar  model loaner for a Refundable Fee while his unit is in service, customer will be responsible for returning the loaner at his expense. contact us for more details